A private purchaser who buys a good online, or otherwise at a distance, and thus without the possibility of seeing the purchased item directly and in advance, has the right to return it within ten days of delivery, without any obligation to give reasons, and to obtain a refund of the amount paid without penalty.
Reimbursement may be made either by non-transferable bank check or by bank transfer.
The buyer will remain responsible for the costs necessary for the return.
The intention to use the right of withdrawal should be communicated, within 10 days of receipt of the package, by email to firstname.lastname@example.org
Upon receipt of the confirmation and related instructions from LE COLONNE S.r.l., the customer must return the product at his own expense absolutely unused and in the original packaging perfectly intact.
A prerequisite for the recognition of withdrawal is the full and total integrity of the product, so it will be the care and interest of the sender to pack it in such a way as to avoid possible damage and deterioration during transport.
For this purpose, it is advisable to follow the instructions that will be provided as needed by LE COLONNE S.r.l
The shipping address is: Corso Umberto 164, 98039 – Taormina (ME) we will not accept COD shipments and if we do we will send the package back to the sender.
The above conditions regarding returns do not apply to jewelry that has undergone customization.